Guides & Tutorials

Step-by-step how-to guides for building and improving your customer support operations.

All PostsGuides & TutorialsBest PracticesCase StudiesIndustry InsightsTools & ResourcesCustomer ExperienceScaling & GrowthCost & ROI
Build a Support Playbook From Zero in 7 Days
Guides & Tutorials

Build a Support Playbook From Zero in 7 Days

A step-by-step guide for founders creating their first-ever support operation, from mapping ticket types to drafting macros and escalation paths. Shows exactly what to do each day to go from chaos to structure.

Luke23 min
Scaling Support Without Hiring: A Practical Playbook
Guides & Tutorials

Scaling Support Without Hiring: A Practical Playbook

Breaks down exactly how founders can keep response times under 24 hours during growth spurts without rushing into full‑time hires. Includes real workflows, volume planning methods, and human support processes we’ve seen work across SaaS and ecommerce.

David25 min