Predictable pricing for the support you outsource.

Set your ticket volume once, and we lock in the monthly rate, no surprise add-ons or fine print.

What type of business do you have?

Ticket volume

100tickets / mo

0 – 100

Your monthly program

$200per month

Covers 0 – 100

Select a range

Onboarding fee is fully credited.

Compare coverage by ticket volume

Choose the coverage band that fits your inbox.

Tickets / monthSaaSE-commerce
0 – 100

$300

$200

101 – 200

$400

$300

201 – 300

$550

$400

300+

Contact

Contact

Onboarding process

From kickoff to live coverage in 7 days.

  1. 1Start onboarding for $75.
  2. 2Schedule your kickoff call.
  3. 3Provide access to your support stack.
  4. 4We document past tickets and build playbooks.
  5. 5We draft replies for you to review.
  6. 6We go live once you approve (typically within 7 days).
  7. 7We only bill month one when we start answering directly.

If you realize we’re not the right fit during onboarding, we refund the $75 onboarding fee—no questions asked.

What every plan includes

The same CX squad regardless of ticket volume.

  • Guaranteed < 24 hour responses Monday–Friday
  • Two assigned Support agents (vacation coverage included)
  • Shared Slack channel for real-time communication
  • Internal process documentation & personalized escalation plan
  • Works with any CRM or help desk you prefer
  • Meet with us whenever you need or stay fully async
  • Month-to-month flexibility, no long-term contracts

Cut costs with Otterassist

Compare the monthly bill before you hire.

If you hire in-house

  • CX specialist salary$4,200/mo
  • Benefits, taxes & software$600/mo
  • Team lead / management overhead$400/mo
Total$5,200/mo

Otterassist program

$200

Includes two agents, shared Slack, documentation, and your CX lead.

Save roughly

$5,000/mo

vs. hiring one full-time CX specialist

Why we stay cheaper

  • Fully managed CX playbooks, QA, and reporting
  • Vacation + sick-day coverage included
  • No retainers, no multi-year contracts