Customer Support for Your Online Business
An experienced support team that handles your daily customer emails and tickets, fast, on-brand, and always human.
{ No contracts }
Sarah Mitchell
twixy.io
"Otter Assist freed me up to focus on building product instead of drowning in support tickets. They respond faster than I ever could, and our customers love them."
Sarah Mitchell
twixy.io
"Otter Assist freed me up to focus on building product instead of drowning in support tickets. They respond faster than I ever could, and our customers love them."
Marcus Andersson
scam-finder.net
"The team got up to speed incredibly quickly. Within days they understood our product inside-out and were handling support like they'd been with us for years."
Sarah Mitchell
twixy.io
"Otter Assist freed me up to focus on building product instead of drowning in support tickets. They respond faster than I ever could, and our customers love them."
Marcus Andersson
scam-finder.net
"The team got up to speed incredibly quickly. Within days they understood our product inside-out and were handling support like they'd been with us for years."
James O'Connor
socialcrow.co
"Professional, reliable, and genuinely care about our customers. Otter Assist integrates seamlessly into our workflow and feels like an extension of our own team."
What We Do for Your Business
We love customer support emails. Let us handle them so you can focus on growing your business.
24-Hour Response
Every request answered within 24 hours, fast, friendly, and always personal.
Documented Workflows
We document every workflow so your support stays consistent, efficient, and built to scale.
Always-On Team Coverage
We work as part of your team, covering vacations and sick days, so your support never misses a beat.
Insights & Trends
We spot patterns and share insights that help you refine your product and elevate the customer experience.
Sounds Like You
We match your brand voice so every reply feels authentically yours.
Reclaim Your Time
Stop spending hours daily on support and focus on building your business.
Half the Cost
Get expert team coverage for less than the cost of hiring one in-house employee.
Loved by customers everywhere
Real feedback from real customers across every channel. See what they're saying about us.
Work on your business, not in it
Let us handle your customer support while you focus on what really matters, building and growing your company.
Start now for $75Hi there, nice to meet you
Luke and Jade started Otter Assist after experiencing firsthand how overwhelming customer support can become for growing businesses. What began as helping a few fellow founders manage their inboxes turned into something bigger, a mission to give entrepreneurs their time back.
We understand the struggle of wanting to deliver exceptional support while also needing to build your product, close deals, and grow your company. That's why we've assembled a team of passionate support specialists who genuinely love what they do. Every person on our team brings real experience, empathy, and a commitment to treating your customers like our own.
This isn't automated responses or offshore call centers. It's real people who care about solving real problems. If you're looking for the cheapest option or AI bots, we're probably not the right fit, and we're happy to point you elsewhere. But if you want a team that treats customer support as a craft worth mastering, you've found us. Meet the humans behind the emails:
Luke
Co-Founder
Jade
Co-Founder
Sarah
Support Specialist
Michael
Support Specialist
Emily
Support Specialist
David
Support Specialist
Jessica
Support Specialist